Terms & Conditions

General terms and conditions for the online store DIONID a. s.

1. INTRODUCTORY PROVISIONS

1.1. Administrator

The online store at www.dionid.com (hereinafter referred to as the online store“) is operated by DIONID a. s., IČO 53 021 193, with its registered office at Bárdošova 30, 831 01 Bratislava, Slovak Republic, entered in the Commercial Register of the District Court Bratislava I, Section: Sa, File no. 7081 / B (hereinafter referred to as the “administrator” or “seller“), bank connection: Fio banka, a.s., branch of a foreign bank, account number in the form of IBAN: SK67 8330 0000 0025 0179 9219. Other information to the seller important for the consumer’s contact with the seller are as follows; e-mail: support@dionid.com, tel. No .: + 421 951 579 307.

1.2. The buyer

1.2.1. The buyer is any natural or legal person who has entered into a distance contract with the seller through the online store at www.dionid.com (hereinafter referred to as the “buyer“).

1.2.2. The consumer is the buyer – a natural person who, in concluding and performing the contract, does not act within the scope of his business or other entrepreneurial activity, employment, or profession (hereinafter referred to as the “consumer“).

1.2.3. An entrepreneur is a buyer – a person who is not a consumer. An entrepreneur is also considered to be any person who concludes contracts related to his own business, production or similar activity in the independent performance of his profession, or a person who acts in the name or on behalf of the entrepreneur (hereinafter referred to as the “entrepreneur“).

1.3 Business conditions

1.3.1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions“) govern the mutual rights and obligations of the parties arising in connection with or based on a purchase contract concluded between the seller and the buyer through the online store (hereinafter referred to as the “purchase contract“).

1.3.2. Business conditions form an integral part of the purchase contract. Unless otherwise stated in the purchase contract or its annexes or the validity of certain provisions of these terms and conditions is not excluded or otherwise modified by the purchase contract or other explicit agreement between the administrator and the buyer, these terms and conditions apply to the mutual relations of the parties.

1.3.3. Legal relations between the seller and the consumer not explicitly regulated are governed by the relevant provisions of Act no. 40/1964 Coll. Civil Code as amended (hereinafter referred to as the “Civil Code“), Act no. 250/2007 Coll. on consumer protection and the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended (hereinafter referred to as the “Consumer Protection Act“), Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller’s premises and amending certain laws (hereinafter referred to as the “Act on consumer protection in the sale of goods under a distance contract“), all in the wording of later legislation.

1.3.4. Legal relations between the seller and the entrepreneur, not explicitly regulated, are governed by the relevant provisions of Act no. 513/1991 Coll. Of the Commercial Code as amended.

1.3.5. These Terms and Conditions also include the Seller’s Complaints Procedure (hereinafter referred to as the “Complaints Procedure“) issued under the relevant provisions of the Consumer Protection Act and under the Consumer Protection Act on the sale of goods under a distance contract, by which the seller informs consumers about the terms and conditions to file the complaints, on the procedures for the handling of complaints and suggestions from consumers, including information on where the complaint can be made and on the repairs within the warranty related to goods purchased through the online store.

1.3.6. The seller under the provisions of § 3 par. 1 letter n) of the Consumer Protection Act when selling goods based on a distance contract informs the consumer that he has not undertaken to comply with any code of conduct.

2. CONCLUSION OF THE PURCHASE AGREEMENT

2.1. Offer of goods

The offer of goods means selected goods offered through a catalog on the website of the online store, where the seller notifies the consumer before concluding the purchase contract or before sending the order in a clear and comprehensible manner, the main characteristics of the goods or the nature of the service as well as other facts required by law to the extent appropriate to the means of communication used.

2.2 An order

2.2.1. The buyer can create an order using the form on the website of the online store. When creating an order using the form, the buyer selects the goods he is interested in, selects the required quantity, mode of transport (see Article 2.4.1.) And the method of payment (see Article 2.5.1.), While the consumer sends the order to the seller by clicking on the button “Payment order”. Any other delivery of the order (by e-mail to the e-mail address <orders@dionid.com>, by phone call <+421951579308>, SMS <+421951579308>) must then be delivered via the form on the website of the online store.

Some products do not have a visible price on the website, and this can only be obtained on request, after filling in a short contact form. For this type of product, the purchase price is considered to be the price that will be notified to the buyer via the email provided in the form.2.2.2. By sending the order, the buyer confirms that he has read these terms and conditions and that he was informed that part of the order is the obligation to pay the purchase price. The buyer, the entrepreneur, also acknowledges that by sending the order in full agrees to these terms and conditions of the seller.

2.3 Conclusion of the purchase contract

2.3.1. The contractual relationship between the seller and the consumer arises from the delivery of the order of goods with the obligation of payment by the consumer to the seller. The seller will confirm the receipt of the order by a message to the consumer’s e-mail address.

2.3.2. The contractual relationship between the seller and the entrepreneur is established on the day of the receipt of the acceptance of the order (acceptance) and the payment made by the entrepreneur to the seller. Thereafter, the seller confirms the received order through the e-mail notification sent to the e-mail address provided by the entrepreneur when making the order.

2.3.3. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (e.g. the cost of internet connection or the cost of telephone communication) shall be borne by the buyer himself.

2.4 Type of transport

2.4.1. If the mode of transport of the ordered goods is agreed based on the buyer’s request, the buyer shall bear any additional costs for the selected mode of transport in the event of withdrawal from the contract within the statutory 14-day period, i.e. the consumer bears the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the seller.

2.4.2. Sending the ordered goods means sending it to the (corresponding, if not the same as home) address specified by the buyer when creating the order. The buyer acknowledges that the price of the ordered goods may be added to the cost of sending/transporting the ordered goods, according to the current price list of the carrier, while the amount of costs associated with transport is stated in the method of delivery in the seller’s online store.

2.4.3. The ordered goods can be picked up in person at the seller’s boutique address Regent Club – Vila Tereza, 17. novembra 311/29, 914 51 Trenčianske Teplice, Slovakia.

2.4.4. In the case of delivery of goods to countries located outside the European Union, the buyer acknowledges that in the customs procedure he may be charged a customs debt in accordance with the applicable legislation of the importing country. The amount of the customs debt in the case of delivery outside the European Union will be automatically calculated when filling out the necessary data in the form. The amount of the customs debt can be paid directly upon payment for the goods or separately in the customs procedure of the importing country. The buyer will have a choice of two options, “import of goods directly to the buyer’s address” or “import of goods to the customs warehouse of the importing country”.

2.5. Payment method

2.5.1. The administrator offers a choice of the following payment methods: bank transfer to the administrator’s account after the completion of the order, payment via the bank’s Internet interface (online payment card), payment via the PayPal or Stripe payment system.

2.5.2. When paying by bank transfer, the buyer pays the price of the order before processing it by bank transfer on the basis of an advance invoice to the seller’s bank account with a variable symbol, which is the order number and which will be sent to the buyer e-mail address after submitting the order. Only after crediting the purchase price to the seller’s account the purchase price is considered paid. Following the crediting of the payment, the seller will issue and send an invoice electronically to the e-mail address provided by the buyer, while the printed invoice will be part of the shipment in which the goods will be delivered to the buyer.

2.5.3. When paying via the bank’s internet interface (online payment card) or paying via the PayPal or Stripe payment system, the buyer will be automatically connected to the electronic payment gateway after submitting the order, through which will pay the purchase price for the order together with shipping costs and customs duty or without customs duty if the buyer selects the option of delivery to the customs store.

2.5.4. The administrator is a payer of value-added tax (VAT). The purchase price for the goods is listed on the website, including VAT, which will be added to the purchase price for the goods in accordance with applicable law.

2.5.5. In case of delivery of the goods to countries located outside the European Union, the buyer acknowledges that  the customs procedure may be charged a customs debt in accordance with the applicable legislation of the importing country.

2.5.6. The purchase price can be reduced on the basis of a discount coupon, while the conditions for issuing discount coupons – the length of their validity and the amount of the discount are solely at the discretion of the seller.

2.6 Rights and obligations arising from the conclusion of the purchase contract

2.6.1. The administrator is obliged to deliver the ordered goods to the buyer at the agreed price, and the buyer is obliged to take over the goods and pay the purchase price, including the costs of the chosen method of transport of goods.

2.6.2. In the event of a breach of the terms of the purchase contract or business conditions by the buyer, the administrator reserves the right to withdraw from the purchase contract, unless otherwise provided by law. In such a case, the buyer is obliged to compensate the administrator for all damage, in particular, to reimburse the administrator for all costs associated with his order, especially the cost of sending the goods, unless the buyer takes them over.

2.6.3. The buyer is obliged to provide correct and accurate data when ordering the goods. The data necessary for concluding the purchase contract provided by the buyer are considered correct by the seller.

2.6.4. All notices of the seller in any way related to the order, respectively with the purchase contract, can be delivered to the buyer’s e-mail address specified by the buyer in the order.

3. DELIVERY OF GOODS

3.1. Delivery date

3.1.1 The administrator, taking into account the conditions set out below, commits to sending the goods to the buyer as soon as possible, no later than 3 working days after crediting the payment to the bank account of the seller. In case that goods are not in stock, the seller commits to sending the goods to the buyer as soon as possible after delivery of the goods to the warehouse, no later than 3 working days after crediting the payment or delivery of goods to the warehouse (whichever occurs later). If the time of dispatch of the goods exceeds 3 working days from the date of crediting the payment to the bank account of the administrator, the administrator commits to inform the consumer immediately.

3.1.2. The administrator is not liable for damages caused by delay in sending or delivering the goods for the reason that does not lie with the seller’s responsibility. At the same time, the administrator is not liable for damages caused by the fact that the goods were not delivered at all by the chosen courier.

3.2 Transport, delivery, and acceptance of goods

3.2.1. The consumer acquires ownership of the purchased goods by taking it over. The entrepreneur acknowledges that he acquires ownership of the goods only by full payment of the full purchase price for the ordered goods. At the moment of taking over the goods, the risk of damage to the goods also passes to the buyer.

3.2.2. The delivery of goods includes proof of purchase, which states the date of sale, product designation (product name and quantity), the purchase price (indicating the price of each product and the total price paid by the consumer) and details of the seller (trade name and registered office of the seller). Upon request, the seller will send the buyer a tax document in electronic form.

3.2.3. The seller recommends that the buyer when taking over the goods from the carrier, check the integrity of the packaging of the goods and in case of any errors, immediately notify the carrier and seller. In the event of a breach of the packaging indicating unauthorized entry into the consignment, it is recommended that the buyer does not take over the consignment from the carrier and fill out the record of damage to the consignment. By signing the delivery note, the buyer confirms that the package of the consignment containing the goods was intact and undamaged.

3.2.4. The buyer is obliged to file a claim with mechanical damage to the goods, non-conforming goods, etc., which were not obvious when taking over the consignment with the goods from the carrier, without undue delay.

3.2.5. If due to the reason on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively costs associated with another method of delivery.

3.2.6. The administrator is entitled to pay the costs associated with the transport of goods in the amount according to the current price list of the carrier performing the selected method of transport, while the amount of transport costs is specified in the delivery method on the seller’s website.

4. WITHDRAWAL FROM THE PURCHASE AGREEMENT

4.1. Withdrawal from the purchase contract by the buyer

4.1.1. The right to withdraw from the contract under this article of the terms and conditions has only the buyer – consumer, i.e. a natural person who is also a buyer and does not act within the scope of his business or other entrepreneurial activity, employment, or profession when concluding and fulfilling the contract.

4.1.2. If the purchase contract is concluded at a distance (via an online store), and at the same time if the seller has provided the consumer in a timely and proper manner with the right to withdraw, the conditions, period and procedure for exercising the right of withdrawal, including the withdrawal form with the provision of § 3 paragraph 1 letter h) of the Consumer Protection Act in the sale of goods on the basis of a distance contract and while fulfilling the facts required by law, the consumer has the right under the Consumer Protection Act in the sale of goods based on a distance contract without giving a reason and without any sanction to withdraw from the purchase contract within 14 days from the date of receipt of the goods (hereinafter referred to as the “statutory period for withdrawal from the contract“).

4.1.3. If the seller has provided the consumer with the information under the previous paragraph only later, but no later than 12 months from the beginning of the withdrawal period under the previous paragraph, the withdrawal period shall expire 14 days from the date on which the seller subsequently fulfilled the information obligation.

4.1.4. If the seller has not provided the consumer with the information required by law regarding the possibility and method of withdrawal from the contract or in the additional period under the previous paragraph, the withdrawal period expires after 12 months and 14 days from the date of receipt.

4.1.5. The goods are considered to be taken over by the consumer at the moment when the consumer or a third party designated by him, except for the carrier, takes over the ordered goods.

4.1.6. The consumer is entitled to withdraw from the contract, the subject of which is the delivery of goods, even before the beginning of the period for withdrawal from the contract.

4.1.7. Withdrawal from the contract terminates the purchase contract from the beginning. Withdrawal from the contract may be exercised by the consumer following paragraph 4.2.1. of these general terms and conditions, while he is also entitled to use the withdrawal form, which forms an inseparable annex to these general terms and conditions, to which he must attach a copy of the proof of purchase. The form shall state at least the name and surname of the consumer, the order number, the designation of the goods, and the account number for the refund (otherwise the administrator will proceed under paragraph 4.2.4. of these general terms and conditions when fulfilling the obligation to return funds).

4.1.8. The consumer has the right to unpack and test the goods within the statutory withdrawal period like the usual purchase in a brick-and-mortar store, to the extent necessary to determine the nature, properties, and functionality of the goods. If the consumer withdraws from the purchase contract within the statutory 14-day period, the consumer is responsible for the reduction in the value of the goods resulting from such treatment of the goods beyond the treatment necessary to determine the properties and functionality of the goods.

4.1.9. The consumer acknowledges that under the provisions of § 7 par. 6 of the law on consumer protection in the sale of goods based on a distance contract may not withdraw from a contract the subject of which is:

(a) the provision of a service where it has been provided with the express consent of the consumer and the consumer has stated that he has been duly informed that, by giving his consent, he loses the right to withdraw from the contract after the full provision of the service;

(b) the sale of goods made to the consumer’s specific requirements, custom-made goods or goods intended specifically for a single consumer;

(c) carrying out urgent repairs or maintenance explicitly requested by the consumer from the seller; this does not apply to service contracts, and contracts for the sale of goods other than spare parts needed to carry out repairs or maintenance, provided that they were concluded during the seller’s visit to the consumer and the consumer has not pre-ordered those services or goods;

(d) the supply of electronic content other than on a tangible medium, where such provision has begun with the express consent of the consumer, and the consumer has stated that he has been duly informed that, by expressing that consent, he loses the right of withdrawal.

4.2 Exercise of the consumer ‘s right of withdrawal

4.2.1. The consumer may exercise the right of withdrawal under the preceding paragraphs of these terms and conditions with the seller in paper form or by e-mail (hereinafter also referred to as the “notice of withdrawal“). The consumer may use the form, which forms an inseparable annex to these general terms and conditions and which is also located on the seller’s website under the following link to which he must attach proof of purchase. In addition to the above, the seller will accept another written form of withdrawal from the contract chosen by the consumer, which will show the buyer’s details, orders, and any payment details to return funds and accompanied by proof of purchase. In the case of sending a withdrawal from the contract, it is recommended that the consumer also contacts the seller by telephone to notify the delivery of the withdrawal to eliminate the risk that the seller will not be informed by the deliverer about the delivery.

4.2.2. The period for withdrawal from the contract is considered to be maintained if the notice of withdrawal from the contract was sent to the seller no later than the last day of the period for withdrawal from the contract according to point 4.1. these Terms and Conditions. In the event of withdrawal, the contract is terminated from the beginning, and any ancillary contract related to the contract from which the consumer has withdrawn is also terminated from the beginning.

4.2.3. In the case of exercising the right to withdraw from the purchase contract within the statutory period of 14 days, the consumer is obliged to send the goods back or hand them over to the seller or a person authorized by the seller to take over the goods within 14 days from the date of withdrawal. The goods must be sent to the seller’s address, to DIONID a. s., IČO 53 021 193, with its registered office at Bárdošova 30, 831 01 Bratislava, Slovak Republic. This does not apply if the seller proposes to pick up the goods in person or through a person authorized by him. The period referred to in the first sentence shall be deemed to be met if the goods were handed over for transport not later than the last day of the time limit. The buyer is obliged to return the goods undamaged, unused, in the original packaging and with all documents relating to the goods, which were delivered to him together with the goods.

4.2.4. If the consumer withdraws from the purchase contract, the seller is obliged without undue delay, no later than 14 days after withdrawal from the purchase contract, to return all funds, including delivery costs in the amount corresponding to the cheapest offered method of delivery, using the same consumer’s payment method.. However, if the consumer withdraws from the purchase contract, the subject of which is the sale of goods, the administrator is not obliged to return the funds to the consumer before the consumer returns the goods or until the consumer proves to the administrator that he already sent the goods back. In such a case, the administrator obliged to return the money to the consumer no later than 14 days from the return of the goods, respectively from proof of dispatch of the goods to the administrator. If the payment for the goods has been made by transfer to the administrator’s account and the consumer has not provided the administrator with the account number to which the funds could be returned within the withdrawal from the contract, the administrator shall return funds to the consumer by transfer to the consumer’s bank account from which payment for the goods had been made in favour of the administrator. The seller will return the received funds to the consumer in another way, if the consumer has agreed to, resp. if he has informed the administrator about this in the course of withdrawing from the contract, and unless he incurred additional costs.

4.2.5. The seller is not obliged to reimburse the additional costs (e.g. costs of delivery of goods) if the consumer has explicitly chosen a different method of delivery than the cheapest standard method of delivery offered by the seller. Additional costs are the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the seller.

4.2.6. The consumer acknowledges that if the consumer withdraws from the contract, he will bear the cost of returning the goods to the seller under § 10 article 3 of the Consumer Protection Act in the sale of goods based on the distance contract, and if he withdraws from the distance contract, also the cost of returning the goods, which due to their nature cannot be returned by post.

4.2.7. The consumer is responsible for the reduction of the goods’ value which has arisen as a result of such treatment of the goods as is beyond the scope of the treatment necessary to ascertain the characteristics and functionality of the goods.

4.2.8. If the consumer withdraws from the purchase contract unjustifiably and/or in violation of applicable law, and still sends the goods to the administrator, the goods will not be accepted or will be stored by the seller under the relevant provisions of the Civil Code.

4.2.9. If the consumer withdraws from the purchase contract and sends the goods to the administrator on delivery, the goods will not be accepted.

4.2.10. If a gift is provided to the buyer together with the goods, a deed of gift is established between the seller and the buyer with an untying condition. If the buyer withdraws from the purchase contract, the deed of gift is no longer valid and the received gift is to be sent back to the seller.

4.2.11. If the consumer withdraws from the contract, in accordance with the provisions of § 8 article 5 of the Consumer Protection Act in the sale of goods at a distance, the right to a refund of the price for an ancillary service, if the subject of the ancillary contract is the provision of the service, and if the full provision of this service has taken place.

4.3 Withdrawal from the purchase contract by the administrator

4.3.1. The administrator pays attention to a good orientation in the market of goods sold. However, there may exceptionally be a situation where he will not be able to deliver the ordered goods under the agreed conditions in the purchase contract, respectively. The administrator, therefore, reserves the right in such cases to withdraw from the purchase contract concluded with the buyer, who is a consumer or entrepreneur and the buyer agrees to such an exceptional case and is fully aware of it.

4.3.2. The administrator has the right to withdraw from the purchase contract concluded with the buyer, who is also an entrepreneur if there have been significant changes in freight prices, or if the administrator finds that the goods were mistakenly offered at the wrong price and if the buyer did not accept good’ price increase or an increase in transport costs.

4.3.3. The buyer, who is an entrepreneur, acknowledges that the seller has no obligation to enter into a purchase agreement with the buyer, who is an entrepreneur. The buyer further acknowledges that the seller is entitled to withdraw from the purchase contract concluded with the buyer, who is not an entrepreneur who in any of the previous relationships concerning obligations with the seller has materially breached its obligation. Breach of a previous contractual relationship in a material way is considered for withdrawal from the contract as a proceeding under § 345 of the Commercial Code.

4.3.4. If the administrator withdraws from the purchase contract, he is obliged to immediately inform the buyer to the e-mail address provided by the buyer when creating the order. Furthermore, he is obliged to return the buyer the full purchase price of the goods, if it has already been paid or reduced following these Terms and Conditions and applicable law.

5. WARRANTY CONDITIONS, COMPLAINTS PROCEDURE

5.1. The warranty conditions for the goods are governed by the Seller’s Complaints Procedure and applicable legal regulations. The seller’s complaint procedure is contained here: Complaints procedure

6. POSSIBILITY OF ALTERNATIVE DISPUTE RESOLUTION

6.1. Alternative dispute resolution is the procedure of the subject of alternative dispute resolution according to the Act on Alternative Resolution of Consumer Disputes (Act No. 391/2015 Coll. On Alternative Resolution of Consumer Disputes and Amendments to Certain Acts, (hereinafter referred to as the “Act on Alternative Dispute Resolution of Consumer Disputes“), the aim is to reach an amicable settlement of the dispute between the parties to the dispute.

6.2 The parties to the dispute are the consumer who has applied for an alternative dispute resolution and the seller against whom the application is directed.

6.3 The subject of alternative dispute resolution is the body of alternative dispute resolution and an authorized legal entity registered in the list maintained by the Ministry of Economy of the Slovak Republic (http://www.economy.gov.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/ list-entities-alternate-riesenia-consumer-resolution).

The bodies for alternative dispute resolution are:

(a) the Office for the Regulation of Network Industries;

b) Office for the Regulation of Electronic Communications and Postal Services;

c) Slovak Trade Inspection;

d) Consumer Protection Society (SOS) Poprad;

e) Slovak Banking Association;

f) OMBUDSPOT, the Consumer Protection Association;

g) Slovak Insurance Association;

h) Association of social and legal counselling for everyone.

6.4 The consumer has the right to contact the seller for compensation if he is not satisfied with how the seller handled his complaint or if he believes that the seller has violated his rights, by e-mail at <support@dionid.com>, or by post at DIONID a. s., Bárdošova 30, 831 01 Bratislava, Slovak Republic.

6.5 The consumer shall have the right to apply for the initiation of an alternative dispute resolution (hereinafter also referred to as a “proposal“) to the ADR entity if the seller has responded to the request under the previous paragraph or has not replied within 30 days from the date of dispatch, in the manner and under the conditions specified in the Act on Alternative Dispute Resolution for Consumer Disputes.

6.6 The ADR entity may reject the proposal to initiate ADR because, inter alia, on the grounds of:

(a) if the consumer submits a proposal after one year from

1. the delivery of the seller’s negative reply to the consumer’s request for redress, or

2. the expiration in vain of 30 days from the date on which the consumer sent a request for compensation to the seller to which the seller did not reply;

(b) the consumer has not demonstrably attempted to resolve the dispute by communicating with the seller before the submission of the application;

(c) the quantifiable value of the dispute does not exceed 20 EUR; the matter to which the proposal relates has previously dealt with, and the consumer has been informed about the outcome of its submission, the proposal does not contain any new facts and an alternative dispute resolution would be manifestly ineffective in all circumstances;

(d) it is evident in all circumstances that an alternative dispute resolution could only be reached with a disproportionate effort.

6.7. The ADR entity shall be obliged to act independently, impartially, with due professional care, to settle the dispute, taking into account the protection of the rights and legitimate interests of the parties to the dispute. If, after a thorough assessment of all the findings and the views of the parties, it is clear that the parties have an interest in finding an amicable settlement, the ADR entity shall draw up a draft dispute settlement agreement.

6.8 If no agreement is reached between the parties to the dispute according to the preceding paragraph and the ADR entity finds, based on the facts it finds in ADR, it reasonably concludes that the seller has infringed consumer rights under consumer protection law, terminate ADR by issuing a non-binding dispute reasoned statement.

6.9 Alternative dispute resolution ends on

(a) concluding a dispute settlement agreement;

(b) issuing a reasoned opinion;

(c) postponement of the proposal;

(d) death or declaration of death in the case of a party to the dispute is a natural person;

(e) termination without a legal successor in the case of a party to the dispute is a legal person; or

(f) strike out the list of eligible legal entities.

7. PROTECTION OF PERSONAL DATA

The handling of buyers’ data is subject to legislation on the protection of personal data, including in particular EU Regulation 2016/679. The principles governing the processing of your data are contained here: Information regarding the processing and protection of costumers’ personal data.

8. FINAL PROVISIONS

8.1. The language of communication between the administrator and the buyer and the language of the purchase contract is English. The concluded purchase contracts are archived by the administrator in electronic and printed form and are not accessible to other persons.

8.2 If any provision of these Terms and Conditions would be invalid or ineffective for any reason, this fact does not cause the invalidity or ineffectiveness of other parts of the Terms and Conditions or the purchase contract.

8.3. The administrator may amend the wording of these Terms and Conditions. The changed business conditions are effective on the day of their publication. The rights and obligations of the administrator and the buyer arising before the date of entry into force of the new version of the Terms and Conditions are not affected by the change.

8.4. If the relationship established by the purchase contract contains an international (foreign) element, the contracting parties agree that the relationship established by the purchase contract as well as all possible disputes arising from it are governed by the law of the Slovak Republic.

8.5. The seller is entitled to sell goods based on a trade license. Trade licensing control is provided by the relevant trade licensing office within its competence. The Office for Personal Data Protection supervises the area of ​​personal data protection. The supervisory authority for the protection of the buyer as a consumer is the Inspectorate of the Slovak Trade Inspection for the Bratislava Region, with its registered office at Bajkalská 21 / A, P. O. BOX 29, 827 99 Bratislava.

8.6. The contracting parties have agreed that the court of the Slovak Republic has jurisdiction to resolve any disputes between the administrator and the buyer. Any disputes between the administrator and the consumer may also be resolved out of court through alternative dispute resolution under Article 6 of these General Terms and Conditions. The consumer may complain about the RSO Alternative Dispute Resolution Platform under Regulation (EU) No 182/2011 of the European Parliament and the Council. Amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (hereinafter referred to as the “the Online Consumer Dispute Resolution Regulation“), available online at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN. The administrator recommends that the buyer first use the electronic address <support@dionid.com> or a phone call <+421951579307> to resolve the situation before litigation.

Effective from 17.06.2020

DIONID a. s.

Consumer withdrawal form